CULTURE CONTINUITY & CRISIS COMMUNICATIONS

Securing and shifting your culture in adverse times

Pre-work: Organizational structure, current culture situation, human capital strategy, current culture statement

• What is your modem of operation during crisis situations, Do you act from your values?
• What is your ability to maintain your culture when you shift heavily to remote working?
• How do you bring grace, connection, and dignity to endings and closings?
• How do you communicate to stakeholders?
• How do you regulate emotionally, energetically?
• What is your blueprint for dealing with difficult conversations and communications?

Deliverables:

• Plan for successful transitions to multi-site workforce
• Protocols, practices, checklists for multi-site workforce
• Culture reflective of mission, vision, & values
• Crisis Communication plan & protocols
• Emotional & energetic support

STRATEGIC OPERATIONS & RE-EVALUATION

How long is your runway?

Pre-work: 2020 strategic plans and goals, current assessment of situation and resources on strategic goals

How is the current crisis effecting your 2020 strategic plans? How can you maintain progress on your strategic goals while you manage and allocate resources to what’s most pressing. Together, we will examine your assets, reallocate resources, and make recommendations for realignment for optimal productivity in adverse times.

Deliverables:

• Updated 2020 strategic plan with prioritized strategic initiatives
• Financial plans & budget reallocation plans
• Reallocation of resources to manage crisis need
• Leadership & team facilitation to build alignment &d consensus
• Deployment plans & re-engineering of execution

EMPLOYEE SAFETY/NEW PROTOCOLS

How do you develop your organizations’ resiliency?

Pre-work: Organizational human capital plan, staffing plans, employee contingency plans, HR protocols

How do you enable and inspire your people to remain engaged and supportive of your vision and values. Does your staff feel supported by your current decision making and communication process? Do you have plans to support depth in staff, replenishment, and revitalization? How will you handle sick leave, dependent care, child/elderly care. and sick calls? What is your plan for additional staff?

Deliverables:

• Executive Communications Plan
• Staff Contingency Plan
• Technology readiness to execute services online
• HR Resource Budget Implications

PATIENT COMMUNICATIONS & PR/MEDIA

How you communicate from a place of compassion and respect?

Pre-work: Communication and pr/media plans, current communication methods and channels, existing marketing and communication outreach, internal corporate communications

How do you re-design your current communication plans and activities from the patient and employee perspectives. How do you maintain and build relationships providing for 2-way communication, feedback and support? How do you show up, build trust and brand impact during times of crisis?

Deliverables:

• Communication strategy & plan
• Optimal messages that build relationship & connection
• Communication channels & methodology
• Internal culture experiences & communication
• Media/PR Plan
• Patient & Communication Outreach Plan